HELP DESK SOFTWARE

A Help Desk solution is an issue tracking system that provides a tool kit to receive, route, respond and report trouble tickets and client support requests. The ticket management system automates support service. A customer or end-user has the possibility to report incident and receive its resolution from service providers with the help of single point of contact on a day-to-day basis. With RMNexo Help Desk solution customers know exactly where to go when they need help with their issues and get in touch to receive resolution with any disruptions they are facing.

In case you need remote access, a mobile help desk management application will be an appropriate solution. With Mobile Help Desk solution you will be able to keep your service desk queue up to date, manage ticket viewing, make appointments and updates, and respond to requests anywhere at any time with a tap of the finger.

The first and foremost advantage of a help desk system is to assist users with technical problems, such as troubleshooting network connections or installing and using computer systems. It allows teams to work more efficiently by automating most of the current tasks. Due to a dedicated ticket tracking system and automated email correspondence it's easy to follow all the task processing and maintain continuous communication with service providers and end-users. Their personal history is recorded in the system for future reference when trouble areas can be quickly identified and addressed.

During the development of the solution our professionals pay special attention to this matter, that's why our help desk is highly intuitive and one of the easiest software applications to learn. With our help desk user guide you will quickly know how to use and adopt the system to your daily workflow.

On the whole, the right choice will be based on your requirements for use, price, and security. There aren't at the moment a strict view at what solution is better: conventional or cloud-based help desk application. Both of them have their own advantages and disadvantages. Cloud application is an online service that can be accessed through Internet and is based on third-party servers with outsourced maintenance of hardware. Moving the help desk to the cloud you will be able to obtain significant cost savings and constant system updates. While on-premise help-desk gives companies opportunity to manage and protect the maintenance of servers and hardware by internal staff teams. When using on-site system you are able to make single payment, whereas cloud solution implies monthly fee.